Carl Piao - Senior Salesforce Developer

Carl Piao

Senior Salesforce Developer

Senior Salesforce Developer with 7+ years of experience in design, development, and support.

About

I'm a developer passionate about creating Salesforce solutions where technical excellence drives business impact. I craft experiences that solve complex challenges while optimizing performance.

Currently, I'm a Senior Salesforce Developer at OSF Digital, where I build custom solutions for enterprise clients across energy/utilities, automotive, hospitality, and public health. My recent work spans a Health Cloud case management platform, document generation systems, B2B Commerce order management, and multi-language member registration and loyalty solutions, built with Lightning Web Components, Apex, OmniStudio, and REST integrations. My focus is on translating complex requirements into elegant technical solutions that meet enterprise standards and best practices.

Previously, I worked at Capgemini and Accenture, where I implemented secure document management solutions for the insurance industry, developed custom onboarding processes for the payments sector, and led development of case management systems for financial services clients.

In my spare time, I'm usually playing basketball, exploring new technologies, keeping up with the latest tech trends, or enjoying food adventures with my wife around the city.

Experience

  1. MARCH 2025 — PRESENT

    Senior Salesforce Developer · OSF Digital

    Health Cloud case management (current): reusable config-driven dynamic-form LWC with atomic multi-rule validation and native field dependencies; ~90% reduction of reference data mapping; led cross-form validation fix; delivered via GitLab merge requests with full-coverage Apex and Jest tests. Document generation (energy/utilities): re-architected MergeUp letter and bulk-email solution (Apex controllers, LWC, batch email service, Visualforce templates); fixed special-character file-name and 1,000+ asset scalability issues. B2B Commerce (automotive): order, estimation, and back-order components (LWC + Apex) plus batch layer over staged data; took over release management (QA to UAT to Production). Member registration and loyalty (hospitality): authored high-level design and built end-to-end Experience Cloud registration journey (multi-language, byte-level validation, token email verification, Person Account and Loyalty provisioning) with external integration over Named Credentials (AWS SigV4), plus loyalty tier-review batch and points services.

    • Apex
    • LWC
    • Health Cloud
    • Experience Cloud
    • B2B Commerce
    • Loyalty Management
    • OmniStudio
    • REST/Named Credentials
    • GitLab CI/CD
    • SFDX
  2. JAN 2024 — OCT 2024

    Manager / Senior Salesforce Developer · Capgemini

    Implemented Confidential Content Documents Management customizations using LWC and Apex. Developed Certificates & ID Cards Documents Management system. Migrated from Websphere Integration to own customized forms using LWC and Apex in Experience Cloud. Implemented User Recertification Process which helped manage inactive users and free up Salesforce licenses.

    • LWC
    • Apex
    • Experience Cloud
    • Document Management
  3. AUG 2021 — APR 2024

    Senior Consultant · Capgemini

    Implemented custom internal and external onboarding process improvements. Developed Case Incident Maintenance process with third-party integration. Created Merchant Ownership, Client, Product, and Incident Maintenance systems.

    • LWC
    • Apex
    • Third-party Integration
    • Process Automation
  4. FEB 2021 — JUN 2021

    Application Development Senior Analyst · Accenture

    Led team for insurance claim case filing system implementation. Applied DAO Pattern optimization in Apex. Joined mentoring programs. Provided solution architecture guidance.

    • Aura
    • Apex
    • DAO Pattern
    • Solution Design
  5. DEC 2019 — FEB 2021

    Application Development Analyst · Accenture

    Developed File Comments customizations using Apex and lightning Aura. Performed data cleaning using regular expressions and data load by running Apex Scripts and SF Data Loader tool as post and pre deployment steps. Supported during project deployment to production and resolved high-severity defects.

    • Apex
    • Aura
    • Data Loader
    • Regular Expressions
  6. DEC 2018 — DEC 2019

    Application Development Associate · Accenture

    Created document upload customizations using Apex and lightning Aura. Developed Apex Triggers using enterprise patterns. Implemented formula fields and supported unit testing using Apex in Apttus CPQ.

    • Aura
    • Apex
    • Enterprise Patterns
    • Apttus CPQ
    • Unit Testing

Projects

  • Health Cloud Case Management Component

    Reusable config-driven dynamic-form LWC with atomic multi-rule validation and native field dependencies. Achieved ~90% reduction of reference data mapping through intelligent design patterns.

    • Health Cloud
    • LWC
    • Apex
    • OmniStudio
  • B2B Commerce Order Management

    Order, estimation, and back-order components with a batch layer converting staged data into business records. Managed full release cycle from QA through production.

    • B2B Commerce
    • LWC
    • Apex
    • Batch Apex
  • Multi-language Member Registration & Loyalty

    End-to-end Experience Cloud registration with multi-language support, byte-level validation, token email verification, and loyalty provisioning over external integration with AWS SigV4 authentication.

    • Experience Cloud
    • LWC
    • Apex
    • Loyalty Management
    • REST/Named Credentials

Certifications

Professional Certifications

9 active certifications across Salesforce ecosystem

Certifications

Salesforce Certified Administrator

ProfessionalSalesforce

Salesforce Certified Platform Developer I

ProfessionalSalesforce

Salesforce Certified Platform App Builder

ProfessionalSalesforce

Salesforce Certified Associate

AssociateSalesforce

Salesforce Certified AI Associate

AssociateSalesforce

Salesforce Certified Data Cloud Consultant

AssociateSalesforce

Salesforce Certified AI Specialist

ExpertSalesforce

Salesforce Certified Sharing and Visibility Architect

AssociateSalesforce

Salesforce Certified Platform Developer II

ExpertSalesforce

Trailhead Superbadges

Apex Specialist
Salesforce Trailhead
Security Specialist
Salesforce Trailhead
Process Automation Specialist
Salesforce Trailhead
Data Integration Specialist
Salesforce Trailhead
Trailhead Ranger (Five Star)
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Salesforce Trailblazer Profile

Five Star Ranger • View complete profile

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Education

  1. June 2013 – June 2018

    Bachelor of Science in Computer Science · University of the Philippines Cebu